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Terms & Conditions

Website Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the web site, we may modify this agreement at any time. You agree and continue to agree to use our website in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below.

Rules For Online Conduct

By using the web site, you agree that you will not attempt to undermine the integrity of this web site.

Limitation Of Liability And Warranty

CUSTOMER AGREES THAT USE OF THE WEB SITE IS ENTIRELY AT CUSTOMER'S OWN RISK.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

NEITHER THE WEBSITE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE WEBSITE OR INABILITY TO GAIN ACCESS TO OR USE THE WEBSITE. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE WEBSITE.

Trademarks

All trademarks appearing on the website are trademarks of their respective owners.

Payments

Ordering Online with us is safe and secure!

We have chosen Realex as our preferred payment processor. After selecting your products from our online store you will then be taken to Realex's secure encrypted webpages to complete the payment transaction. No credit card details are stored on our servers. Payment can be made through the Realex website using Visa, Mastercard and American Express cards. Once your transaction is complete you will be returned to our website where you will be shown a confirmation message that we have successfully received your order. A confirmation email will also be automatically sent to your provided email address.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order, a personal cheque or payment on collection of your order from our gallery. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

If you would like to make a purchase using a Postal Order or Cheque please contact us and we will provide further details and process your order offline.

Delivery / Collection Information

Delivery prices are calculated at checkout on total weight of order. Some of our products and made to order. All orders are quality checked before being packaged and sent for delivery. Despatch should be made within 7 days of oder and tracking information will be sent to you via email. If there are any delays in the delivery process we will contact you as soon as possible. If you require delivery to be guaranteed within a shorter time frame please contact us as we will do our best to make arrangements with you.

Orders can be collected free of charge from The Boat Yard Gallery, Greystones Harbour, Co Wicklow. If you would like to collect your order please select the option on the checkout page. We will contact you when the order is ready to arrange collection.

Return / Refund Policy

Every order is carefully inspected before it is shipped.

If your order arrives damaged or in poor condition, please inform us within 14 days of delivery by email to info@theboatyardgallery.ie include your order number, a photo of the damaged item/s and if you require a refund or exchange. Your request will be processed within 48 hours and you will receive an email with details for you to return the item/s. A refund or exchange will be processed once the item/s has been returned back to us. All products to be returned must be carefully repackaged in their original packing and returned to us within 14 days of your notification to cancel.

If you change your mind, please inform us within 14 days of delivery by email to info@theboatyardgallery.ie include your order number and if you require a refund, store credit or an exchange. Your request will be processed within 48 hours and you will receive an email with details for your to return your item/s. You are responsible for the cost of returning the item/s and ensuring the item/s arrive in their original condition. A refund or exchange will be processed once the item/s has been returned back to us. All products to be returned must be carefully repackaged in their original packing and returned to us within 14 days of your notification to cancel.

Personalised, Customised or Commissioned items cannot be cancelled / exchanged

Refunds

Refunds will be issued by the same means of payment as you used for the original transaction

Prices

Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.